Lucca Pirovano
393 lines
13 KiB
JavaScript
393 lines
13 KiB
JavaScript
// ==UserScript==
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// @name New script - myconnectwise.net
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// @namespace Violentmonkey Scripts
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// @match https://na.myconnectwise.net/*
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// @match https://app.powerbi.com/*
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// @grant GM.openInTab
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// @grant GM.getValue
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// @grant GM.setValue
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// @grant GM.setClipboard
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// @version 1.0
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// @author -
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// @require https://cdn.jsdelivr.net/npm/@violentmonkey/shortcut@1
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// ==/UserScript==
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//Declare global variables
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var contact = ""
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var contactinput = ""
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var company = ""
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var detailLabel = ""
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var initialDescription = ""
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var internalNote = ""
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var assignedTech = ""
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var assignedPod = ""
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var ticketlink = ""
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var ticketnumber = ""
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var detailLabelSplit = ""
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var oldTime = ""
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var newTime = ""
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//Hotkeys
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VM.shortcut.register('c-a-s', () => {
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company = getByClass('cw_company', 0);
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GM.setClipboard("https://hudu.247mgmt.com/c?tab=&page=&sort_direction=&sort_column=&tag=&folder=&query="+company);
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});
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VM.shortcut.register('a-i', () => {
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document.querySelector('[data-id="internal"]').click();
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});
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VM.shortcut.register('a-s-i', () => {
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document.querySelector('[data-id="discussion"]').click();
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});
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VM.shortcut.register('a-r', () => {
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document.querySelector('[data-id="resolution"]').click();
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});
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VM.shortcut.register('a-1', () => {
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setStatus("In Progress")
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});
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VM.shortcut.register('a-s-!', () => {
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setStatus("In Queue")
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});
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VM.shortcut.register('c-s-!', () => {
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setStatus("In Chat")
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});
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VM.shortcut.register('a-2', () => {
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setStatus("New Via Phone")
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});
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VM.shortcut.register('a-s-@', () => {
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setStatus("New Transfer From Triage")
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});
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VM.shortcut.register('a-3', () => {
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setStatus("Pending Tech Assignment")
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});
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VM.shortcut.register('a-s-#', () => {
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setStatus("Agent Responded")
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});
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VM.shortcut.register('a-4', () => {
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setStatus("Completed (Closed)")
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});
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VM.shortcut.register('a-s-$', () => {
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setStatus("Enter Time")
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});
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VM.shortcut.register('a-5', () => {
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setStatus("Waiting on client")
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});
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VM.shortcut.register('a-s-%', () => {
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setStatus("Canceled")
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});
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VM.shortcut.register('a-6', () => {
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setStatus("Scheduled for Remote")
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});
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VM.shortcut.register('a-s-^', () => {
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putTextIntoClass("cw_workType", 0, "Voicemail/Email")
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focusClass("cw_workType", 0)
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focusClass("public-DraftEditor-content", 0)
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});
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VM.shortcut.register('c-a-1', () => {
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document.title="Contact"
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});
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VM.shortcut.register('c-a-2', () => {
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document.title="Companies"
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});
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VM.shortcut.register('c-a-3', () => {
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document.title="In Queue"
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});
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VM.shortcut.register('c-a-4', () => {
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document.title="SLA"
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focusSlaMonitoring();
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});
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VM.shortcut.register('c-a-5', () => {
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document.title="Triage"
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});
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VM.shortcut.register('c-a-6', () => {
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document.title="Ticket Search"
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});
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VM.shortcut.register('c-a-s-W', () => {
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company = getByClass('cw_company', 0);
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GM.setValue('company', company);
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GM.setValue('pod', "");
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});
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VM.shortcut.register('c-a-s-R', () => {
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clickClass("multilineClickable", 1)
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});
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VM.shortcut.register('c-a-s', () => {
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assignedPod = ""
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async function setPod(){
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assignedPod = await GM.getValue("pod", 0);
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await focusClass("cw_serviceBoard", 0);
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await putTextIntoClass("cw_serviceBoard", 0, assignedPod + " - *Support");
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}setPod();
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});
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VM.shortcut.register('a-s-s', () => {
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clickClass("cw_ToolbarButton_Save", 0);
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});
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VM.shortcut.register('m--', () => {
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clickClass("cw-gxt-wnd-cls", 0);
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});
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VM.shortcut.register('a-Delete', () => {
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clickClass("cw-gxt-wnd-cls", 0);
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});
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VM.shortcut.register('a-s-Delete', () => {
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clickClass("cw_CwNegativeActionButton", 0);
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});
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//TICKET NOTE SHORTCUTS START
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VM.shortcut.register('a-contextmenu', () => {
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clickClass('TicketNote-newNoteButton', 0);
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});
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VM.shortcut.register('f3', () => {
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clickClass('TicketNote-newNoteButton', 0);
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});
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VM.shortcut.register('s-f3', () => {
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clickClass('cw_isEnteringTime', 0);
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clickClass('DraftEditor-editorContainer', 0);
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});
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VM.shortcut.register('c-f3', () => {
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clickClass('cw_isDiscussion', 0);
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});
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VM.shortcut.register('a-f3', () => {
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clickClass('cw_isInternal', 0);
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});
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VM.shortcut.register('c-a-f3', () => {
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clickClass('cw_isResolution', 0);
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});
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VM.shortcut.register('m-s-f4', () => {
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clickClass('cw_isToContact', 0);
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});
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VM.shortcut.register('c-s-f4', () => {
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clickClass('cw_isToResources', 0);
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});
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VM.shortcut.register('m-f4', () => {
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clickClass('cw_isToCcs', 0);
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});
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VM.shortcut.register('m-[', () => {
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getElementByClass("cw_btnStartTime", 0).children[0].click()
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});
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VM.shortcut.register('m-s-{', () => {
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document.querySelector('[title="Start Time"]').click()
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});
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VM.shortcut.register('m-]', () => {
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getElementByClass("cw_btnEndTime", 0).children[0].click()
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});
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VM.shortcut.register('m-s-}', () => {
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//window.alert(getElementByClass("cw_endTime", 0).value)
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getElementByClass("cw_btnEndTime", 0).children[0].click()
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oldTime = getElementByClass("cw_endTime", 0).value
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let newTime = addMinute(oldTime);
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focusClass("cw_endTime", 0);
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putTextIntoClass("cw_endTime", 0, newTime);
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focusClass("public-DraftEditor-content", 0)
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});
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//TICKET NOTE SHORTCUTS END
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VM.shortcut.register('f10', () => {
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getTicketInfo();
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copyPodPost(contact+" @ "+company+"<br><br>"+detailLabel+"<br><br>"+initialDescription+"<br><br>");
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});
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VM.shortcut.register('a-f10', () => {
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getTicketInfo();
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getMoreTicketInfo();
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copyPodPost(contact+" @ "+company+"<br><br>"+detailLabel+"<br><br>"+initialDescription+"<br><br>"+internalNote+"<br><br>");
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});
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VM.shortcut.register('c-f10', () => {
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getTicketInfo();
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copyPodPost(contact+" @ "+company+"<br><br>"+detailLabel+"<br><br>");
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});
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VM.shortcut.register('c-a-f10', () => {
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getTicketInfo();
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copyPodPost(contact+" @ "+company+"<br><br>"+detailLabel+"<br><br>Client is calling to get in touch with @"+assignedTech+" ");
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});
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VM.shortcut.register('m-f10', () => {
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getTicketInfo();
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copyPodPost(detailLabel);
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});
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VM.shortcut.register('m-s-f10', () => {
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ticketLabel = getInnerTextByClass('detailLabel', 0);
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GM.setClipboard(ticketLabel);
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window.alert("Copied to clipboard: "+ticketLabel);
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});
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VM.shortcut.register('f6', () => {
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clickClass('cw-toolbar-clear', 0);
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clickClass('cw-ml-search-button', 0);
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});
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VM.shortcut.register('s-f6', () => {
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clickClass('cw_ToolbarButton_Refresh', 0);
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});
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VM.shortcut.register('f7', () => {
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clickClass('cw_ToolbarButton_Refresh', 0);
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});
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VM.shortcut.register('c-a-BackSpace', () => {
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clickClass('cw_ToolbarButton_Back', 0);
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clickClass('cw-gxt-wnd-cls', 0);
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});
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VM.shortcut.register('a--', () => {
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clickClass('cw_ToolbarButton_Back', 0);
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clickClass('cw-gxt-wnd-cls', 0);
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});
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VM.shortcut.register('f12', () => {
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doTimeSheet("9:00 AM", "2:30 PM", "Mentoring");
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});
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VM.shortcut.register('a-f12', () => {
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doTimeSheet("3:30 PM", "4:30 PM", "Lunch Break");
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});
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VM.shortcut.register('s-f12', () => {
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doTimeSheet("4:30 PM", "6:00 PM", "Mentoring");
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});
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VM.shortcut.register('c-a-f12', () => {
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doTimeSheetMini("Call Queue");
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});
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//PowerBI Script Start
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var pod
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VM.shortcut.register('f2', () => {
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document.querySelector('[aria-label="Navigating to visual"]').focus();
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document.querySelector('[aria-label="enter your search"]').focus();
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});
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VM.shortcut.register('s-f2', () => {
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async function pasteCompany(){
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company = await GM.getValue('company', 0);
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document.querySelector('[aria-label="Enter your search"]').value = company;
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}pasteCompany();
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});
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VM.shortcut.register('c-f2', () => {
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//pod = document.querySelector("#pvExplorationHost > div > div > exploration > div > explore-canvas > div > div.canvasFlexBox > div > div.displayArea.disableAnimations.fitToPage > div.visualContainerHost.visualContainerOutOfFocus > visual-container-repeat > visual-container:nth-child(2) > transform > div > div.visualContent > div > div > visual-modern > div > div > div.pivotTable > div.interactive-grid.innerContainer > div.mid-viewport > div > div:nth-child(1) > div.scrollable-cells-viewport > div > div:nth-child(2)").innerText
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pod = document.querySelector("#pvExplorationHost > div > div > exploration > div > explore-canvas > div > div.canvasFlexBox > div > div.displayArea.disableAnimations.fitToPage > div.visualContainerHost.visualContainerOutOfFocus > visual-container-repeat > visual-container:nth-child(3) > transform > div > div.visualContent > div > div > visual-modern > div > div > div.pivotTable > div.interactive-grid.innerContainer > div.mid-viewport > div > div > div.scrollable-cells-viewport > div > div:nth-child(2)").innerText
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pod = pod.replace(/\u00a0/g, " ");
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podFirst = pod.split(" ")[0];
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podFirstUp = podFirst.toUpperCase();
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GM.setValue('pod', podFirstUp)
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});
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//PowerBI Script END
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//Functions
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function addMinute(timeStr) {
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// Parse the time string
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let [time, modifier] = timeStr.split(' ');
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let [hours, minutes] = time.split(':').map(Number);
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// Add one minute
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minutes += 1;
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// Handle minute overflow
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if (minutes === 60) {
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minutes = 0;
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hours += 1;
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}
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// Handle hour overflow and AM/PM switch
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if (hours === 12) {
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modifier = modifier === 'AM' ? 'PM' : 'AM';
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} else if (hours === 13) {
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hours = 1;
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}
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// Format the new time string
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let newTimeStr = `${hours}:${minutes.toString().padStart(2, '0')} ${modifier}`;
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return newTimeStr;
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}
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function focusSlaMonitoring(){
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putTextIntoClass('cw_CwComboBox', 2, 'Response SLA Monitoring');
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clickClass('cw-ml-search-button', 0);
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}
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async function doTimeSheet(startTime, endTime, chargeTo){
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await putTextIntoClass("cw_ChargeToTextBox", 0, chargeTo);
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await focusClass("cw_startTime", 0);
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await putTextIntoClass("cw_startTime", 0, startTime);
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await focusClass("cw_endTime", 0);
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await putTextIntoClass("cw_endTime", 0, endTime);
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await focusClass("cw_ChargeToTextBox", 0);
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await new Promise(r => setTimeout(r, 800));
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await clickClass("cw_Refresh", 0);
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await new Promise(r => setTimeout(r, 1200));
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await contains("span", chargeTo)[0].click();
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await new Promise(r => setTimeout(r, 500));
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// await clickClass("cw_ToolbarButton_SaveAndClose", 0);
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};
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async function doTimeSheetMini(chargeTo){
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await putTextIntoClass("cw_ChargeToTextBox", 0, chargeTo);
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await focusClass("cw_ChargeToTextBox", 0);
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await new Promise(r => setTimeout(r, 800));
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await clickClass("cw_Refresh", 0);
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await new Promise(r => setTimeout(r, 1200));
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await contains("span", chargeTo)[0].click();
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//await new Promise(r => setTimeout(r, 500));
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//await clickClass("cw_ToolbarButton_SaveAndClose", 0);
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};
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function contains(selector, text) {
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var elements = document.querySelectorAll(selector);
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return Array.prototype.filter.call(elements, function(element){
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return RegExp(text).test(element.textContent);
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});
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}
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function getTicketInfo(){
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contactinput = null;
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document.querySelector('[data-id="internal"]').click(); // click internal note so we can pull it later
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contact = getByClass('cw_contact', 0);
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company = getByClass('cw_company', 0);
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detailLabel = getInnerTextByClass('detailLabel', 0);
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detailLabelSplit = detailLabel.split(" ");
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ticketnumber = detailLabelSplit[2].replace("#", "");
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ticketlink = "<a class='ui-text byt bew bxw byu byv byw' dir='auto' data-nav='true' title='https://na.myconnectwise.net/v4_6_release/services/system_io/router/openrecord.rails?companyName=wheelhouseit&recordType=ServiceFv&recid=TICKETLINKNUMBER' target='_blank' rel='noreferrer noopener' href='https://na.myconnectwise.net/v4_6_release/services/system_io/router/openrecord.rails?companyName=wheelhouseit&recordType=ServiceFv&recid=TICKETLINKNUMBER'>TICKETLINKNUMBER</a>".replace(/TICKETLINKNUMBER/g, ticketnumber);
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detailLabel = detailLabel.replace(ticketnumber,ticketlink);
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assignedTech = getByClass('cw_ticketOwner', 0);
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initialDescription = getInnerTextByClass('TicketNote-rowNote', 0);
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contactinput = prompt("What is the caller's name?", contact);
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contact = contactinput;
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};
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function getMoreTicketInfo(){
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internalNote = getInnerTextByClass('TicketNote-noteLabel', 1);
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};
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function copyPodPost(podPost){
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if (contactinput === null){ //terminate function if user hits cancel button or provides no input
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return;
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}
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GM.setClipboard(podPost, 'text/html')
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window.alert(podPost);
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};
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function clickClass(theClass, elementIndex){
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var elements = document.getElementsByClassName(theClass);
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var requiredElement = elements[elementIndex];
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requiredElement.click();
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};
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function focusClass(theClass, elementIndex){
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var elements = document.getElementsByClassName(theClass);
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var requiredElement = elements[elementIndex];
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requiredElement.focus();
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};
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function getElementByClass(theClass, elementIndex){
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var elements = document.getElementsByClassName(theClass); var requiredElement = elements[elementIndex]; return requiredElement;
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};
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function getByClass(theClass, elementIndex){
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var elements = document.getElementsByClassName(theClass); var requiredElement = elements[elementIndex]; return requiredElement.value;
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};
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function getInnerTextByClass(theClass, elementIndex){
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var elements = document.getElementsByClassName(theClass); var requiredElement = elements[elementIndex]; return requiredElement.innerText;
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};
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function putTextIntoClass(theClass, elementIndex, text){
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var elements = document.getElementsByClassName(theClass); var requiredElement = elements[elementIndex]; requiredElement.value = text;
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};
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function setStatus(desiredStatus){
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if (window.location.href.indexOf("timeexpensemodule.html") > -1) {
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putTextIntoClass("cw_ticketStatus", 0, desiredStatus);
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focusClass("cw_ticketStatus", 0);
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}else{
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putTextIntoClass("cw_status", 0, desiredStatus);
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focusClass("cw_status", 0);
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}
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}
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